Framework for Evaluation of Enterprise Software in IT Service Management of Small and Medium Enterprises

Authors

  • Bakhytzhan Azamatov Czech Uneversity of Life Sciences, Prague 165 00, Czech Republic

Keywords:

enterprise software, SME, software evaluation.

Abstract

The paper is concerned with problems arising in the process of management of enterprise software integration for better fitting to business needs through evaluation its performance and user’s satisfaction. The method assumed to be used on the small and medium enterprises (SMEs) to substitute expensive and high human recourse demanded methods. The paper describes the enterprise software evaluation method which was tested in three SMEs. The method and findings of this work can certainly be useful for SMEs that need to evaluate their enterprise software to clarify how it suits to their business processes and what the end-users experiences in working process.

References

K. Sitaker. (2005, "Enterprise software" is a social, not technical, phenomenon. Available: https://www.mail-archive.com/kragen-tol@canonical.org/msg00109.html

A. Gunasekaran, Marri, H. B., & Grieve, R. J.,, "Activity based costing in small and medium enterprises," Computers & Industrial Engineering, vol. 37, pp. 397-410, 1999.

M. Porter and E. Millar, How Information Gives You a Competitive Advantage. New York: Free Press, 1985.

Lucchetti R. and Sterlacchini A., "The Adoption of ICT among SMEs: Evidence from an Italian Survey," Small Business Economics, vol. 23, pp. 150-167, 2004.

Carr N. G., "‘IT Doesn’t Matter," Harvard Business Review, vol. 41, pp. 5-9, 2003.

ISO/IEC, "ISO/IEC 25022," in Systems and software engineering - Systems and software Quality Requirements and Evaluation (SQuaRE) – Measurement of quality in use, ed. Japan: ISO/IEC JTC 1/SC 7, 2012.

S. Wagner, Software Product Quality Control. New York: Springer, 2013.

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Published

2017-09-21

How to Cite

Azamatov, B. (2017). Framework for Evaluation of Enterprise Software in IT Service Management of Small and Medium Enterprises. International Journal of Computer (IJC), 27(1), 20–27. Retrieved from https://www.ijcjournal.org/index.php/InternationalJournalOfComputer/article/view/1069

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Articles