AZAMATOV, Bakhytzhan. Framework for Evaluation of Enterprise Software in IT Service Management of Small and Medium Enterprises. International Journal of Computer (IJC), Jordan, v. 27, n. 1, p. 20–27, 2017. DOI: 10.53896/ijc.v27i1.1069. Disponível em: https://www.ijcjournal.org/InternationalJournalOfComputer/article/view/1069. Acesso em: 14 sep. 2025.